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26 Feb

#082: Why A Positive Customer Experience Is A Revenue Generator

YouTube video

This episode features Philippe Roireau, the Vice President of Business Development & Partnerships at Gorgias.

We talk about why a positive customer experience is a revenue generator for your eCommerce store and how your support team can become a profit center.

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores.

On the Show Today You’ll Learn:

  • How to give superpowers to your support team
  • How to centralize your support tickets in one place
  • Why does chat help with sales
  • Why support should be a profit center
  • How machine learning (AI) can increase customer support quality and decrease the supports team workload
  • What exceptional customer service means
  • And more

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DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from Claus Lauter, idube Pte Ltd, or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by Claus Lauter, idube Pte Ltd. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. The views expressed by the Claus Lauter, idube Pte Ltd, do not represent the views of their employers or the entity they represent. Claus Lauter, idube Pte Ltd, expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual’s use of, reference to, or inability to use this podcast or the information we presented in this podcast. *Affiliate links – if you click on my affiliate links and sign up for the products and services I trust and recommend, then I will earn a commission.
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Ecommerce Coffee Break Podcast
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