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25 Nov

Friendly Fraud: The Silent Killer Putting Your Ecommerce Margins At Risk — Simon Wijckmans | How To Stop Friendly Fraud, Why It Kills Your Margins, How To Prevent Chargebacks, What A 0.5% Fraud Rate Really Means, Why Browser Security Matters (#451)

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In this episode, we dive into the silent profit killer known as friendly fraud and chargebacks.

Simon Wijckmans, Founder and CEO of cside, shares how these false chargebacks risk your margins and payment accounts.

He explains what friendly fraud is, why it's so hard to fight, and how client-side security intelligence, combined with new programs like Compelling Evidence V3, can drastically reduce fraudulent chargebacks and potentially save your business from losing its payment processor.

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  • Transcript

Topics discussed in this episode:

  • What is friendly fraud.
  • How bad actors use it for profit.
  • Why payment issuers make it easy for customers to file chargebacks.
  • The hidden costs of fighting chargebacks.
  • What volume of chargebacks constitutes a high-risk vendor and jeopardizes a payment account.
  • Why gathering intelligence from the browser is critical for security and fraud prevention.  

 

Links & Resources

Website: https://cside.com/
LinkedIn: https://www.linkedin.com/in/wijckmans/
X/Twitter: https://x.com/SimonWijckmans 

 

About Our Podcast Guest: Simon Wijckmans

Simon Wijckmans is CEO of cside, a cybersecurity company focused on browser-side threat detection, protection, and intelligence. Previously, he held positions at Cloudflare and Splunk where he focused on cybersecurity. Previously, he held product management roles at Cloudflare and Vercel, where he focused on web security. He lives in San Francisco.

 

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Topics discussed in this episode:

  • What is friendly fraud.
  • How bad actors use it for profit.
  • Why payment issuers make it easy for customers to file chargebacks.
  • The hidden costs of fighting chargebacks.
  • What volume of chargebacks constitutes a high-risk vendor and jeopardizes a payment account.
  • Why gathering intelligence from the browser is critical for security and fraud prevention.

 

Links & Resources

Website: https://cside.com/
LinkedIn: https://www.linkedin.com/in/wijckmans/
X/Twitter: https://x.com/SimonWijckmans

 

About Our Podcast Guest: Simon Wijckmans

Simon Wijckmans is CEO of cside, a cybersecurity company focused on browser-side threat detection, protection, and intelligence. Previously, he held positions at Cloudflare and Splunk where he focused on cybersecurity. Previously, he held product management roles at Cloudflare and Vercel, where he focused on web security. He lives in San Francisco.

 

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Apple Podcasts | Spotify | Amazon/Audible | Podurama | YouTube

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DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from Claus Lauter, idube Pte Ltd, or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by Claus Lauter, idube Pte Ltd. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. The views expressed by the Claus Lauter, idube Pte Ltd, do not represent the views of their employers or the entity they represent. Claus Lauter, idube Pte Ltd, expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential, or other damages arising out of any individual’s use of, reference to, or inability to use this podcast or the information we presented in this podcast. We feature sponsored interviews with guests who paid an appearance fee that supports the maintenance of the blog or podcast. Affiliate links – if you click on my affiliate links and sign up for the products and services I trust and recommend, then I will earn a commission. Although we may receive a commission from the affiliate, the cost of the product for you will always be the same or often discounted. All affiliate products are vetted by me and my team, and we support and recommend these products because we find they are worth it.
Tags:chargebacksclientsidesecuritycsideecommercefraudecommercetipsfriendlyfraudonlinestoresecuritypaymentsecuritySimon Wijckmansvisacompellingevidence
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