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10 May

#093: Direct-To-Consumer: How to get the delivery experience right

YouTube video

This podcast episode features Dana von der Heide. We discuss how consumer brands can deliver the best Direct-To-Consumer experience. She is the Founder and Chief Commercial Officer of Parcel Perform at parcelperform.com, a leading delivery experience platform for businesses covering 800+ logistics carriers worldwide.

On the Show Today You’ll Learn:

  • How to get the delivery experience right
  • Why it is important to have all the delivery/tracking information on your website
  • What can you do to get your customer excited about their order delivery
  • How to deal with GDPR and similar Data Protection Regulations when it comes to shipping
  • Returns and how to deal with them
  • And more

Links & Resources

https://www.parcelperform.com/
https://www.linkedin.com/in/danavonderheide

 

 

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DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from Claus Lauter, idube Pte Ltd, or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by Claus Lauter, idube Pte Ltd. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. The views expressed by the Claus Lauter, idube Pte Ltd, do not represent the views of their employers or the entity they represent. Claus Lauter, idube Pte Ltd, expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual’s use of, reference to, or inability to use this podcast or the information we presented in this podcast. *Affiliate links – if you click on my affiliate links and sign up for the products and services I trust and recommend, then I will earn a commission.
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Ecommerce Coffee Break Podcast
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